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Is your jewelry real?

Yes! We sell 100% solid gold jewelry and work with both natural and lab-grown gemstones. Every piece is crafted with high-quality materials you can trust.

How long does shipping take and what carriers do you use?

Standard shipping takes 5–7 business days. Express shipping is available for custom orders only. We use USPS for standard shipping, and FedEx or UPS for express shipments.

What happens if my package is lost or damaged during transit?

We offer optional, affordable shipping protection through our third-party partner during checkout. This highly recommended add-on covers up to 100% of your order value for peace of mind.

How do I order custom jewelry?

You can fill out our custom order form directly on our website or contact us at (415) 619-1141 to schedule a free consultation. We’ll guide you through the design process from start to finish.

How long do custom orders take?

Custom jewelry typically takes 4–6 weeks to complete after your design is finalized. Each piece is carefully handcrafted by skilled artisans, with every stone set by hand to ensure exceptional quality and detail.